Frequently Asked Questions

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1
How Do I Choose The Right Saree Or Suit Set For An Occasion?
Selecting the right outfit depends on the occasion and personal style. For weddings and festive events, silk sarees and embroidered suit sets are ideal. For casual gatherings or everyday elegance, lighter fabrics like chiffon, cotton, or georgette work beautifully.
2
Are Your Products Made With Authentic Silk And Premium Fabrics?
Yes, we carefully source high-quality fabrics to ensure authenticity, comfort, and durability. Each product is designed with attention to detail, combining premium textiles with elegant craftsmanship.
3
Do The Product Colors Look Exactly The Same As Shown Online?
We strive to display our products as accurately as possible. However, slight color variations may occur due to lighting, photography, and screen settings.
4
How Should I Care For My Sarees And Dupattas?
Most delicate fabrics such as silk and embroidered pieces should be dry cleaned to maintain their quality and shine. Always store garments in a cool, dry place away from direct sunlight.
5
Can I Place A Bulk Or Wholesale Order?
Yes, we welcome bulk and wholesale inquiries. If you are interested in placing a large order for events, boutiques, or reselling, please contact our support team for assistance.
6
Do You Offer Styling Guidance For Ethnic Outfits?
Our team can guide you in selecting the right saree, dupatta, or suit set based on the occasion, color preferences, and design choices.
1
What Return Policy Do You Have?
We offer a return option for eligible products within a specified period after delivery. Items must be unused, unwashed and in their original packaging with tags intact.
2
How Can I Request A Return Or Exchange?
You can request a return or exchange by contacting our customer support team with your order details. Our team will guide you through the process and arrange the necessary steps.
3
Can I Exchange A Product For A Different Design Or Size?
Yes, eligible products can be exchanged for another available design or size, subject to stock availability and exchange policy conditions.
4
What Should I Do If I Receive A Damaged Or Defective Product?
If you receive a damaged or defective item, please contact us within 24–48 hours of delivery with photos of the product. Our team will review the issue and arrange a replacement or resolution.
5
How Long Does Shipping Take?
Shipping times may vary depending on your location. Typically, orders are delivered within a few business days after dispatch.
6
How Can I Contact Customer Support?
If you need assistance with your order, product details, returns, or exchanges, our support team is here to help. You can reach us anytime by emailing info@pashunathsilk.com with your order details and query. Our team will respond as soon as possible to assist you.
Do You Still Have Queries?
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Get in touch